ARTICLES - Customer Service

8 Tips to Develop Real-Time Communications Guidelines

Transform Your Organization to Function in Real-Time and Grow Your Business now! The process starts with your people. Encourage everyone on the team to actively communicate. Give them confidence by giving each individual leeway within clear guidelines. Once your people are on board, transform your online interface – web site, blogs, and other tools – into a real-time machine.

Above all, this is about a mind-set that has to start at the top. If your leaders get the need for real-time speed, they must give explicit permission and proactively advocate cultural change at all levels.

Let them communicate…now! All these new communications tools are so disruptive and unsettling. They make those busybodies in every workplace who take it upon themselves to look over the shoulders of others feel like – gasp! – they’re losing control. That’s why a debate is in progress at companies worldwide.

What types of communications should people be allowed or perhaps encouraged to do at work?

Read more

Nine steps to building your dream team

By opening up to the possibility of adding new people to your inner circle and deepening your relationship with some key people in your life, who were giving you the feedback you needed, you should now become a better manager and CEO, and for business owners…your company should now be growing like never before. If not…probably it’s time to redefine your goals? Here are nine steps of how to find and work with a trusted group of lifeline relationships, who will help you break through – even shatter – your own glass ceiling, whatever may be holding you back, just as it helped me recognize and bust through my own limitations…

Read more

Culture Club – By John DiJulius

Culture Club – By John DiJulius Having a service vision for your company is only the first step of developing a top-flight, service-oriented business. Even the most visionary organizations can t pull off top service if they don t have a world-class internal culture. That is accomplished only by attracting, hiring and retaining only those ...

Read more

Summer Blues? Not Necessarily

It happens every summer or when another public holiday is just around the corner: you call someone’s office, but you can’t reach her because she’s on vacation. Pretty barren time for building a relationship, isn’t it? In this article, Keith Ferrazzi is not suggesting that you should elbow your way into a corporate president’s foursome, it’s about making you realise that vacation time doesn’t have to be down time. It can be relationship time!

Read more