Master of Ceremonies
Verne Harnish, The Growth Guy, CEO Gazelles Inc and author of Mastering the Rockefeller Habits: What you must do to increase the value of your fast growth firm

The Ultimate Question 2.0: How to Grow, Prosper and Achieve Greatness in the Twitter ERA.
Fred Reichheld, Godfather of Customer Loyalty.

Fred Reichheld invented the Net Promoter management system which he introduced in his landmark book The Ultimate Questions published in 2006. Now, in The Ultimate Question 2.0, Reichheld details how thousands of firms have adopted NPS, from entrepreneurial startups to global powerhouses including Apple Retail, American Express, GE, Philips, Sony, Qantas, WestPac, Verizon, Virgin, and eBay.

He will explain how these Net Promoter practitioners have built transformed NPS, from Net Promoter Score into Net Promoter System of Management - and how the lessons they have learned can help you achieve greatness - both in moral and economic terms. Net Promoter is at the heart of a managerial revolution that is sweeping the globe. Make sure you understand its powerful implications before your competitors do.

Great by Choice: Why Do Some Companies Thrive in Uncertainty, Even Chaos, and Others Do Not.
Jim Collins, Author of Built to Last, Good to Great, and How the Mighty Fall.

Based on nine years of research, buttressed by rigorous analysis and infused with engaging stories, Jim will reveal the principles for building a truly great enterprise in unpredictable, tumultuous, and fast-moving times. Jim will present their most provocative and orginal analysis: defining, quantifying, and studying the role of luck.

The great companies and the leaders who built them were not luckier than the comparisons, but they did get a higher Return on Luck.

Leadership Through Inspired Speaking
Lucy Cornell, Designated Linklater Voice Coach, Master of Applied Science in Voice Research.

As a leader, you are afforded the privilege of having a voice in the world. By claiming that voice and speaking inspirationally, you leverage that voice and elevate the people around you. So, what does inspirational leadership sound like? Elevate your speaking performance, sound world class and change the world around you. Lucy Cornell will engage your voice, body, heart and mind with practical ways to breathe life and inspiration into your business content.

The Engagement Economy: Improving Organisational Performance through Teams
Halley Bock, President and CEO, Fierce Inc.

As the economic landscape continues to shift, it is more necessary than ever to ensure that individual talent is being leveraged and engaged to make the best possible decisions for the organisation. Transforming your teams into high-functioning internal think tanks and fostering a culture of candor and collaboration is essential to driving resutls while addressing core issues. In this highly engaging presentation, Halley will share key practices that create alignment, collaboration, and effectiveness in an organisation and the healthier financial performance that directly results from it.

Leading to Win: The Keys to a Proactive Sales Culture
Jack Daly, world's leading sales guru

Your sales force is only as good as your leadership. Don't miss this session with Jack as he takes you through the key characteristics of effective business leaders and how to develop a winning sales culture in your organisation. Jack will show you how to build a world-class sales organisation with your existing resources, by communication your vision, putting the key people in the key spots and designing your winning culture DNA.

Jim Collins, Author of best-selling business management book - Good to Great and lecturer on the subject of company sustainability and growth.

Jim Collins is an American business consultant, author, and lecturer on the subject of company sustainability and growth. Jim Collins frequently contributes to Harvard Business Review, Business Week, Fortune and other magazines, journals, etc.

Jim has authored or co-authored five books based on his research, including the classic Built to Last, a fixture on the Business Week best-seller list for more than six years, and has been translated into 25 languages. The most recent book is How the Mighty Fall: And Why Some Companies Never Give In. Good to Great, his previous book, is "about the factors common to those few companies ... to sustain remarkable success for a substantial period," attained long-running positions on the New York Times, Wall Street Journal and Business Week best-seller lists, sold 2.5 million hardcover copies since publication, and has been translated into 32 languages.

Collins often discusses a "Level 5 leader" in his writings. This refers to the peak of a five-tier hierarchy of leadership characteristics presented in the books. A Level 5 Leader is someone who embodies a “paradoxical mix of personal humility and professional will.”

Fred Reichheld, business author and business strategist best known for his research and writing on the loyalty business model and Loyalty Marketing.

Reichheld is a Fellow of the management consultancy Bain & Company, where he has worked since 1977. In 2003, Consulting Magazine named him one of the world's top 25 consultants. The Economist magazine called him "the high priest of the loyalty cult" in 2001.

His most recent book, The Ultimate Question, focuses on Net Promoter Score (NPS), a concept he developed based on his research in measuring customer satisfaction, customer retention and its link to revenue growth and profitability.

Lucy Cornell, Designated Linklater Voice Coach, Master of Applied Science in Voice Research.

Lucy Cornell, Director of Voice Coach, brings the world's most sophisticated techniques in voice and speaking to the business world to develop vocal presence and power for stronger, more inspired leadership. 

Lucy Cornell has been accredited by Master Voice teacher, Kristin Linklater in the USA and is 1 of 150 accredited Linklater voice teachers in the world. Lucy also holds a Masters of Applied Science in Voice Research (USyd), Bachelor of Arts and Education (UNSW) and a Licentiate Diploma from the Trinity College of London.

Over 8 years, Voice Coach has worked with an illustrious group of clients including: McKinsey, Citigroup, UBS, IBM, Commonwealth Bank, Macquarie Bank, ANZ Bank, Bloomberg as well as many other private clients across the business and entertainment industries. 

In Australia, Lucy has spoken about voice on ABC Radio with Rod Quinn and on ABC News Radio with Cathy Bell, 2UE with John Stanley and Qantas Inflight with Peter Switzer.

Halley Bock, President and CEO, Fierce Inc.

Fierce, Inc. is a leadership development and training company that drives results for business and education by developing conversation as a skill. Fierce creates authentic, energizing and rewarding connections with colleagues and customers through skillful conversations that lead to successful outcomes and measurable ROI.

Tailored to any organization, Fierce principles and methods translate across the globe, ensure individual and collective success and develop skills that are practical, easy-to-learn and can be applied immediately. Fierce, Inc. is certified as a Women-Owned Business by the Women's Business Enterprise National Council and the Astra Women's Business Alliance. Please find us in Seattle and online at www.fierceinc.com.

Jack Daly, expert and world leader in sales management

Jack Daly brings over 20 years of proven field experience – from a starting base with Arthur Andersen to the CEO level of several national companies. Jack has led sales forces numbering in the thousands, operating from hundreds of offices.
 
In 1985 Jack started a mortgage company. As CEO he led the company to 750 employees working in 22 offices (within 18 months!) In its first 3 years the company reported profits of US$42 million. 
 
In 1998, Jack help a privately owned company to be recognized as Entrepreneur of the Year by Ernst Young and ranked 10th on the Inc.500 list of fastest growing companies in the US.

Jack Daly has built six businesses from scratch into national sized firms, two of which were sold on Wall Street, to First Boston and Salomon Brothers. Now he helps companies build their businesses.

Jack Daly believes that success is by design, not chance. The successful entrepreneur realises that life is a series of “uncontrollables”. The key is to focus on what you have control over.

Jack Daly leads with content, delivers with contagious enthusiasm, and leaves his audiences both wanting more and committed to taking action.

Verne Harnish, aka the "Growth Guy" - CEO of Gazelles, Inc. • Founder of Young Entrepreneurs Organization (YEO) • Author of Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Fast Growth Firm

Verne is the founder of two world-renowned entrepreneurship organizations, the Young Entrepreneurs’ Organization (YEO) and the Association of Collegiate Entrepreneurs (ACE), Verne is presently founder and CEO of Gazelles, Inc., which serves as an outsourced corporate university for mid-size firms. The “Growth Guy” columnist for several publications and a contributing editor for Fortune Small Business magazine, Verne is the author of Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Fast-Growth Firm, which has been translated into Spanish, Chinese, Japanese, and Korean. Named one of the “Top 10 Minds in Small Business” by Fortune Small Business Magazine, he appeared on the cover of the Dec/Jan 2002 issue of the magazine.

Verne chaired the renowned “Birthing of Giants” entrepreneurship leadership program at MIT for 15 years and the MIT/WEO “Advanced Business Program”. He also chaired for several years the leadership program for the Canada’s prestigious “Top 40 Under 40” program and is going into his seventh year leading an executive program in Malaysia entitled “Taipan, the Making of Asian Giants.” He’s helping launch similar programs in Australia, Ireland, and India in 2008.