The Loyalty Effect

How Leading Companies Thrive in a Customer-Driven World

Overview

Program

Speaker/s

Facts & Fees

Rave Reviews

  • Business loyalty guru Fred Reichheld revealed the one question that can determine your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and sustainable growth.

    You also generate a vital metric: your Net Promoter Score. Far more than a metric, it constitutes a game-changing system and ethos that rival Six Sigma in its power

    In this workshop, Fred will show you how:

    • Leading firms transform ordinary customers into promoters
    • Net Promoter is connected to your company's groth and sustained success
    • To build Net Promoter into a management system which drives extraordinary financial and competitive results
    • The Net promoter score can produce a clear, easy-to-understand measure of an organisation's performance in tis customers' eyes
    • NPS leaders outgrow their competitors in most industries - by an average of 2.5 times
    • How companies that have transformed their performance by putting Net Promoter at the centre of their business

     


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  Platinum Sponsor

  Platinum Sponsor: Optus supports the National Growth Summit'12 - 14 & 15 March 2012

 Silver Partner

 National Growth Summit 12 - Silver Sponsor - Citrix Online 14 & 15 March 2012

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