Peak Performance specialist Deborah Keep spoke with us this week about her inspiration to study behavioural science and what we can expect during her session at the EA Leadership Summit this August.
LU: What inspired you to get into the field of human behaviour?
DK: It started from a life-long passion of travel that drove me to live and work in three different countries, learning the languages and cultures from scratch. These experiences cultivated my fascination in communication and behaviour, and from there I studied different modes of behavioural science such as NLP to use within my consulting, all to help clients improve their results through behavioural insights and changes.
LU: You are a mentor and advisor to many leaders and organisations – how important is communication within a team environment and what impact can an EA have within this team?
DK: Communication is often either where it can all go wrong or all go right within a team. Once a team learns and adapts to communicating more effectively, their whole performance and culture can be transformed. The EA’s role can be vital to this success, as they are often the critical conduit to one or multiple teams.
LU: What is the most important skill an EA can have when it comes to influencing a team around them?
DK: Start from within – analyze which assumptions about both yourself and others you are being influenced by and recognize if any of them need to change when dealing with different people or different situations.
LU: Where do Multipliers and Diminishers come into this?
DK: These two terms come from the global leadership program, Multipliers. During the session we'll be looking at the impact that both behaviours have on others, and how to foster Multiplier behaviour. Organisations who shift to being more Multiplier led find they can literally double the intelligence of their workforce, and therefore significantly increase productivity and engagement.
LU: What can attendees expect to take away from your session?
DK: We’ll be looking at influencing from the inside and out, experiencing some of the disciplines from the global leadership program, Multipliers and I'll be sharing some peak performance tips to help increase your personal power.