Jonathan Byrnes sat down with us at Future Thinkers to discuss his award winning book, Islands of Profit in a Sea of Red Ink: Why 40% of Your Business Is Unprofitable and How to Fix It. Most companies get it wrong when it comes to analysing their customers. Jonathan says ‘traditional methods don’t cut it’ and explains these days, ‘the locus of value creation is shifting from product innovation in mass markets to account management/supply chain process innovation in precision markets.’As innovative CEOs have discovered, executive assistants can do much more to help them perform effectively, beyond simply digitizing what used to be paper tasks. Modern EAs are conducting corporate research, providing advice on community outreach and even subbing for their bosses at meetings. Here are some tips on how to effectively utilize your EA.If you think you aren’t being judged by the caliber of your executive assistant, think again. Your executive assistant is your face to the world, your brand ambassador and your ultimate PR person. That being the case, executives must be mindful about whom they are choosing to represent them because your choice of assistant tells the world what you wish to convey about yourself.
“Our book Get Big Things Done, reclaims the conversation from quantity of connections to quality of connections, because having a lot of networks doesn’t necessarily lead to measurable change. The key is a leadership skill, of how you cultivate people, ideas and resources to create breakthrough results.”
Erica asserts that the underlying skill to achieve these results, is Connectional Intelligence. The book outlines the practical application of this skill through real world examples, how we can create such quality connections and how problem solving can be done better.The nine-year research project behind this book started in 2002 around a simple question: Why do some companies thrive in uncertainty, even chaos, and others do not? When buffeted by tumultuous events, when hit by big, fast-moving forces that we can neither predict nor control, what distinguishes those who perform exceptionally well from those who underperform or worse?
The research method rests upon having a comparison set. The critical question is not “What did great companies share in common?” The critical question is “What did great companies share in common that distinguished them from their direct comparisons?”
Comparisons are companies that were in the same industry with the same or very similar opportunities during the same era as the 10X companies, yet they did not produce great performance.How you think when you first get started (a rookie) and how you think when you are experienced (a veteran) are two different mindsets. Liz Wiseman argues learning beats knowing if businesses are to grow. She explains how.
We all have a vast array of tasks on our ‘to do’ lists that we are struggling to get through.
To help you manage your time more effectively, those lovely technology geeks keep coming up with new applications and software.
By working out where you are getting distracted, streamlining your effort and creating greater focus, the time management tools now available to you may redeem some precious time – leaving more time to work on your business (or just to have some fun).
We take a look at five time management apps, all with a free version or a free trial.Most things make no difference. Being busy is a form of mental laziness – lazy thinking and indiscriminate action.” Tim Ferriss, author of The 4-Hour Workweek
How many times have you asked a work colleague, a friend "How are you?" “What’s going on in your business?” “What have you been up to?” and the standard and most frequent response is "Busy!" It’s stated with pride and worn like a badge of honour.People often joke that the best moments of boat ownership are the day they bought the boat and the day they sold it.There are similar punctuation marks in our lives—the day we’re born and the day we pass away. As busy executives, if we’re not careful, our personal lives can end up as neglected as those vessels, forever docked in the harbor (or parked in storage!).I’m a big believer in building a living legacy. Your life will be more meaningful if you treat every day as if it was your last and, instead of rushing from one obligation to another, you proactively establish personal priorities and align them with your professional goals.
Running a Net Promoter Score system can be difficult, but here are nine best practices that you can use today to improve your implementation.
- Don’t Compare Data That is not Comparable
- Focus on Trends
- Leverage Quality System Processes
- Know the Value of a Promoter
- Read Every Comment
- Data Credibility is Key
- Marketing to Your Promoters
- Tell Customers That You've Heard them
- Thank everyone involved in a 10